Unopened items: We are happy to assist you with returning unopened items. This includes unopened case sales. If a case has been opened, it cannot be returned. The unopened items must be returned within 30 days of the product being purchased. This date is based on each individual product purchase date, not the date of order placement or payment. America Toy Store will refund you the entire purchase price of the item (shipping fees to and from America Toy Store will not be refunded). Refunds will be issued in the form of store credit or the original method of payment. Items must be packed inside a shipping box with sufficient protection. If the product is not in original condition, the refund will be less. Customer Service must be contacted before returning any items.
Opened items are any products that have had the factory sealed tape removed, or where there is clear evidence the product packaging has been opened.
Defective items: If you receive an item that has a manufacturer's defect we are happy to ship a replacement. Please contact us within 30 days of receiving your order. America Toy Store will cover all shipping fees to and from our warehouse on defective items. Shipping fees for international customers will be refunded in the form of store credit only. Defective items may only be exchanged for the same item.
We are not able to accept any figure(s) or item(s) that have been disassembled or modified in any way, due to the overall quality and intergrity being compromised.
Please note that this return policy applies only to shipped items you have received.
When paying by Paypal, the money is automatically deducted from your account. So in essence, if you place a Pre-Order usingPaypal you will be charged the moment you place the order, not when the item comes in and gets ready to ship.